Whatever brought you here, we will help you find the right next step.
Speak with our team about consultations, prescriptions, products or orders — however you prefer to reach us.
What can we help you with today?
Book a Consultation
Choose a time with one of our medical team.
Pharmacy Enquiry
Ask about prescriptions, medicines or product safety.
Product Enquiry
Questions about natural wellness or first aid products.
Existing Order
Track or adjust an order you have already placed.
WhatsApp Support
Quick questions answered by our team during opening hours.
General Enquiry
Anything else — partnerships, feedback or a simple hello.
Tell us what you need.
Share a few details and our team will get back to you, usually within one business day.
Direct support
+44 20 7946 0900
care@premonmed.com
Mon–Sat 8:00–19:00
Mon–Sat 8:00–20:00 · Sun 9:00–14:00
Healthcare should still feel human, even when the first conversation begins online.
Start on WhatsApp or by phone — and be met by a real member of the Primrose Medical team.
Visit us in person.
Drop by for a consultation, pharmacy advice or to collect an order. Our team will point you in the right direction.
Primrose Medical
123 Wellness Avenue, Ground Floor, City Centre
Across from the city garden, next to the public library
+44 20 7946 0900
Mon–Sat 8:00–20:00 · Sun 9:00–14:00
Free customer parking at the rear of the building
Step-free entrance, accessible consultation room and hearing loop
Plan your visit.
Arriving for an appointment
Please aim to arrive about ten minutes before your consultation so we can confirm your details. For pharmacy pickups, have your order number ready — most orders are ready on the same day.
Before you contact us, these answers may help.
No — the pharmacy and store are open to walk-ins during opening hours. Medical consultations are best booked in advance so we can set aside time for you.
Book online through the consultation page, call the appointment line, or visit us in person to arrange a time that suits you.
Yes — our pharmacy team answers general medicine questions on WhatsApp during support hours. For anything urgent or personal, please call or book a consultation.
The PremonMed Drug Index is a clinical reference with clear information on medicines. Our pharmacy team is also happy to explain anything in plain terms.
Yes — shop the full range on our Health Store page, then choose pickup or home delivery at checkout.
Pickup is ready the same day for most orders. Delivery is available to the surrounding area, with a delivery note included at checkout.
Yes. Contact the pharmacy with your details and we will confirm whether a repeat is due, or arrange a short follow-up consultation if not.
WhatsApp and phone are answered during support hours. Emails and online enquiries are usually replied to within one business day.
No — it is educational and for general information only. It never replaces individual advice from a qualified health professional.
If you are experiencing a medical emergency, contact your local emergency services immediately. WhatsApp is not monitored for emergencies.
Still not sure who you need to speak with?
Send us a message, call the team, or book a consultation — we will help you find the right next step.